Questions, answered

We strongly recommend booking ahead online. Sessions have a fixed capacity, and weekends, INSET days and school holidays regularly sell out. Walk-ins are welcome when there's space, but we can't promise there will be.

Our trading hours can occasionally change, and if a session has no advance bookings we may close it early. Booking in advance is the best way to guarantee your spot, and it tells us to keep the session running.

Check availability and book.

Yes. Every person taking part needs a completed waiver, and for anyone under 18 it has to be signed by a parent or legal guardian. Sign your waiver online before you arrive, as doing it in advance saves a queue at reception.

Aim for 15 minutes before your session starts. That gives you time to check in, sort waivers and socks, and get a safety briefing before the clock starts. Sessions begin at their scheduled time whether you're in the arena or not.

Not quite. Our trading hours shift with the season, the school holidays and how busy we expect to be, so the booking page is always the honest answer. If a session is bookable there, we're open for it.

We may also close a session early if nobody has booked it in advance, so it's worth booking rather than turning up on spec.

Socks are required in the inflatable park. They are not included with a session, but you can buy a pair from reception when you arrive. Plain socks are perfect, and clean TopJump socks work a treat, as ours are reusable, so bring them back next time. Our birthday party packages are the exception, as socks are included with those.

One thing to leave at home: grip socks. We're an inflatable park rather than a trampoline park, and the rubber grips (including Gravity socks and similar brands) catch on our inflatables. That damages them, and it can trip children up mid-bounce. Plain socks slide the way our equipment is designed for.

Comfortable clothes you can move in. No belts, buckles, zips or studs, as they damage the inflatables and can hurt other people. Empty your pockets before you go in, and take off jewellery, watches and anything sharp.

Heading to the Super Grid? It's lit with UV, so light or bright colours will glow.

Lockers are available on site for phones, keys and valuables, at £1.50 for two hours or £3.50 for six hours. Please don't leave anything loose at the side of the arena, as items on the floor are a trip hazard, and we can't take responsibility for belongings left unattended.

Photos of your own group are fine. Please be considerate about other people's children appearing in shots, and don't take phones into the arena itself, as a dropped phone in a soft-play environment is a hazard to everyone.

There is a minimum age of 2 years old across the park, and every child aged 2 to 4 must have an adult with them on the inflatables. Under-5s are much better served by a dedicated Top Tots session, where they aren't sharing the arena with older children.

The VR Arena and Clip & Climb have requirements of their own. We'd encourage VR players to be around five or six and over, and Clip & Climb is for ages 4 and up, with a weight limit of 10kg to 150kg (22 to 330 lbs).

Anyone aged 2 to 5 must have an adult with them on the inflatables. That applies to every session, including Open Jump, Top Tots and parties.

Older children can be left with our team supervising, but a parent or guardian needs to remain on site for the whole session.

Our café looks out over the park, so you can sit down and still see what's going on.

Absolutely, and plenty do. Same rules apply: waiver, socks and a safety briefing. The VR Arena and Clip & Climb are popular with adult groups and work well as a work away-day.

Yes. Our SEN sessions run on Sunday mornings, 10am to 11am, with the music turned down, the lighting kept low and steady, and far fewer people in the building. Families can come and go from the arena as they need to.

More about SEN sessions.

We have a lift in the building, so the upstairs areas are reachable without the stairs.

There are two sets of toilets: one upstairs in the café, and one downstairs near the party meeting point, where there's also an accessible toilet.

It's still worth calling us on 01908 380508 before your visit to tell us what you need. We'd much rather have that conversation in advance so we can make sure the visit works, than have you arrive and find something in the way.

No. A carer can join the person they support on the inflatables at no extra cost, so one ticket covers you both.

Everyone going into the arena has to wear socks, carers included, so if the carer doesn't have a pair they'll need to buy some from reception.

Our party packages need a minimum of 10 children. If you're planning something larger, like a school trip or a club day, get in touch and we'll build something around it.

For scale: we can host up to 180 guests for a private inflatable park hire, and up to 8 in the VR Arena.

If you can't find a slot that works on the booking page, give us a call on 01908 380508 and we'll see what we can do for you.

Birthday cakes are always welcome, whichever package you book. Bring it along and we'll keep it somewhere safe until you want it.

Outside food is a different matter. Our Bronze packages don't include food, so if you book one of those you're welcome to bring your own. Otherwise food and drink from outside aren't allowed, as the Silver and Gold packages come with their own food, and the café covers everyone else.

If you have allergies or dietary requirements in the group, tell us when you book so the kitchen can plan for it.

Yes, we do have a party invite template online. You can download it from the following link :
Download the party invites here.

• No food, drink, chewing gum or phones in the arena
• No jewellery, belts, buckles or anything sharp
• One person at a time on slides, and clear the landing straight away
• No diving headfirst, and no somersaults
• Never jump down from a height. That includes the top of the iceberg and the top of the slides. Always climb or slide back down
• Socks on at all times, and no grip socks please
• Do what the marshals ask, they're watching the whole arena and you aren't

Our team will run through the full briefing before your session starts.

We'd ask you not to. That covers pregnancy, recent injuries or surgery, back and neck problems, heart conditions and anything else where a hard landing could do damage. Anyone under the influence of alcohol or drugs won't be allowed into the arena.

We have trained first aiders on site during every session. Tell the nearest member of staff straight away. Don't wait until the end of the session or try to walk it off.

No. The VR Arena is a separate, paid activity with its own ticket and its own session times. The same goes for Clip & Climb and the Super Grid. An Open Jump, Top Tots or SEN ticket covers the inflatable arena only.

You can absolutely do more than one in a visit, just book each activity you want. Prices for each are on the booking page.

Yes, as long as you give us at least 28 days' notice. Cancellations and changes need to be made 28 days or more before your booking date.

For the full details, have a look at our Terms & Conditions, or call us on 01908 380508 and we'll see what we can do.

Because they change with the season, the school holidays and how busy we are. A session price list printed on this page would be wrong within weeks, and being told the wrong price is worse than having to click through. The booking system is always current.

Party packages are the exception. Those prices hold steady, so you'll find them in full on our parties page.