FAQs – Top Jump

Yes we have the following age restrictions:

Tots sessions – Walking unassisted to 6 years old.

Main sessions – 2+. All 2-4 year olds must be accompanied by a full paying adult.

We have lockers in place so you can secure away your belongings whilst you jump.

The lockers are £1.50 for 2 hours.

Please not the Lockers are cash only

For insurance purposes, all participants must have a completed & signed waiver. If under 18 years of age this must be completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. You may fill out our waiver in advance via the online waiver section of the website or when you arrive at Top Jump (please ensure you arrive in good time to do this) .

Yes, for guest’s safety, TopJump AntiBac socks must be worn.(These are provided to each participant as part of any party package).These can be purchased at reception at time of check-in for £2 per pair.

These are not normal socks, they are antibacterial socks with fibres in which reduce the amount of sweat transfer keeping the inflatables cleaner and more hygienic for our customers. When your feet get hot, the socks are also designed to reduce the chances of athletes foot and odour.

PLEASE NOTE WE WILL NOT SWAP TRAMPOLINE SOCKS FOR ANTIBAC SOCKS.

OUR REFUND POLICY IS ALSO 7 DAYS, SO IF YOU ARRIVE ON THE DAY AND WONT PAY FOR THE SOCKS WE CANNOT REFUND YOUR BOOKING.

It is possible to add an additional hour onto your jump session (making 2 hours in total) by adding this as an optional extra when booking.

Our fun and friendly staff will supervise the arena for safety, to ensure that the rules are being adhered to and that everyone is as safe as possible.

Please note however TopJump do not provide or accept responsibility for the supervision of children. Children must be supervised by a parent or guardian at all times.

All party participants should arrive 30 minutes prior to your specified party time to allow for safety briefing and preparation time.

We recommend comfortable clothing that is free of any studs.

We recommend covering arms and legs to avoid friction burns

Demand for parties during weekends, school holidays and evenings are very high. We will therefore take bookings for parties several months in advance (up to 12 months) and recommend booking as soon as possible to guarantee your preferred time and date.

We are happy to reschedule all bookings, however please give us at least 24+ hours to do so.

Of course! Our facilities are for people of all ages and any adult attending the party is welcome to join in (as long as your child doesn’t think that will cramp their style of course!). You can simply book on using our on-line booking system for the same day and time as the party (at a cost of £12 for 1 hour or £18 for 2), or contact our party co-ordinator who will arrange this for you. Please note that the full amount per adult is payable at time of booking and is non-refundable.

It’s easy! Just go to www.topjump.uk and at the top you will see the link for children’s parties. Simply click the link and you will be able to view our birthday packages. Then click the button that says, ‘Click here to book your party.’ You will then be able to view party availability and select a time and date that suits you. You will then be asked to complete details such as number of children, which package you require and any optional extras you would like to add. Full payment is required at the time of booking. If you want to discuss individual requirements or would simply like to book through a ‘human’ then please feel free to contact our event co-ordinator by email at info@topjump.uk or by calling 01908 380 508.

We recommend getting all waivers signed by the children’s parents before the party. This can be done at www.topjump.uk under the section online waiver.

You will have your own party room after your jump time with a dedicated party host/hostess. Half of the fun of the inflatable arena comes from being able to jump across our huge expanse of inflatables. However, if having the place to yourself is something you would like, exclusive arena hire is available, please see details under the parties tab of the website for more information.

Parties require a minimum of 10 guests, but we can cater for up to 150 people jumping at any one time. However, please note that only groups of up to approx. 50 (age dependent) can be accommodated in our party room. We can accommodate larger parties during off-peak periods by utilising the mezzanine platform overlooking the arena, rather than in the party room, but unfortunately larger groups cannot be accommodated during Peak periods. If you are unsure if your group can be accommodated, speak to one of our event co-ordinators by email at info@topjump.uk or by calling 01908 380 508.

We are open 7 days a week and offer parties from 1pm-7pm daily (and between 10am-6pm at weekends and school holidays). Please be aware that we only allow 3 parties at any one time and that the demand for parties during peak times are high and we therefore recommend booking as soon as possible to avoid disappointment.

We sometimes have spaces for parties available at short notice, even at peak times due to cancellations. We therefore recommend contacting our event co-ordinators on 01908 380 508 or info@topjump.uk to see if we can fit you in, as we will always do our best to accommodate you!

The birthday host is required to stay at the party. We also require a minimum of 4 adults to stay with the party,but other adults are also welcome to stay and enjoy the fun if they want. We do not provide or accept responsibility for the supervision of children. Children must be supervised by a parent or guardian at all times.

Because we’ve found that full tummies and bouncing don’t mix, all our parties begin on the jump arena.

Yes, each party is allocated a party host/hostess so parents can relax and enjoy the party!

Please note however We do not provide or accept responsibility for the supervision of children. Children must be supervised by a parent or guardian at all times, so whilst the party host will be in the room the responsibility for the children will fall on the birthday host and remaining adults.

Yes, you are welcome to use your own decorations in the party room. However to minimise damage to the party room, we do not permit wall or ceiling decorations or silly string. A cleaning fee may be applied if these items are used.

Absolutely! We will set up the party room and clean up afterwards so you can simply go home with the birthday boy or girl!

We provide unlimited orange and blackcurrant squash for all parties. If you would like something different to this, please contact our events co-ordinator to discuss your requirements.

Any bookings must be cancelled 7 days before the jump. Please note this still applies for any issues in relation to Covid 19.

Any bookings made within the 7 days wont be eligible for a refund. We will only be able to move the booking or offer jump vouchers for another day.

Please note bookings made that don’t meet our age restrictions ie an under 4 in an open jump only the child not old enough will be refunded. Should the rest of the group not wish to jump we will provide vouchers or move the booking to a different date.

Any party bookings must be cancelled 30 days before the party.

Any bookings made within the 30 days wont be eligible for a refund. We will only be able to move the booking.

If you wish to lower the amount or party participants above our minimum booking amount of 10 and are within 30 days of your party date we will only offer a free jump voucher for the number of children not attending. If you have more then 30 days left you will be refunded for the amount of participants not attending.

Only food and drink purchased in our cafe may be consumed on our premises.

Exceptions,

If you have booked an Bronze (Non Catered party)

Specialist dietary requirements

Our car park will be locked roughly 15 minutes after the park closes and will remain locked till we re open the next day.